The Centre has concluded a digital transformation strategy advisory with the International Finance Corporation (IFC), as part of its overall digital transformation journey. The advisory began in October 2020, with a series of virtual workshops between the Centre’s team and consultants from the IFC, covering core areas such as customer experience, products and channels, operations and culture, partnerships, ecosystems and technology. The result is a 3 year road map that will position the Centre as a leading microfinance institution for the present and the future, and ensure the fulfillment of our digital ambitions.
