The Centre’s Code of Conduct was recently amended to cover the increasing scope of activities for staff, detailing ethics, values and norms to be upheld in the areas of Client Protection, Staff Conduct and dealing with Conflicts of Interest. Accordingly, a ceremonial renewal and signing ceremony was held at the Management meeting on September 14, 2020. The amended Code of Conduct will be cascaded throughout the Centre along with the newly distributed Employee Handbook, setting a common ethical standard built on integrity, trust and dedication to govern relationships with clients, colleagues, partners, stakeholders and the general public.
OPERATIONAL RE-ALIGNMENT
Effective August 1, Grooming Centre streamlined its organizational structure to enhance operations and improve efficiency. The Risk Control & Monitoring Department was fused with the Internal Audit Unit to form the Enterprise Risk Management Department for a more holistic & proactive risk management framework, while the Automation & Information Technology departments were fused into Digital Operations to align with the Centre’s digital roadmap. At the field level, Programme Areas were strengthened with the creation of the Programme Analyst function, aimed at providing data-driven support to the Programme Area operations, while the Regions and Divisions were fused into Business Zones under the leadership of Zonal Heads for improved supervision and communication.